Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unread and in the same condition that you received it, in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at info@boutiquemags.com. Returns must be sent to: Boutique Mags (Whitecirc Ltd), Fulfilment Crowd, Matrix Park, Chorley, Lancashire, PR7 7NB, United Kingdom.

If your return is accepted, we'll send you instructions on how and where to send your package. Return postage is paid by the customer, unless the item arrived damaged, faulty or incorrect. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@boutiquemags.com.

Single copies
We do not accept returns on single copies of magazines. If a copy arrives damaged or you receive the wrong item, email info@boutiquemags.com within 7 days of delivery. Include your order number and clear photos showing the damage, the cover and any included inserts or stickers. We may ask for the damaged copy or its inserts to be returned before a replacement is sent. Replacements are limited to one per order.

Damages and issues
Please inspect your order when it arrives and contact us immediately if the item is defective, damaged or incorrect, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items cannot be returned, including custom products (such as special orders or personalised items). Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions about a specific item.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period
Notwithstanding the above, if your order is being shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, in its original packaging, with proof of purchase.

Refunds
We will notify you once we've received and inspected your return and let you know whether the refund is approved. If approved, you'll be refunded to your original payment method within 10 business days. It can take some time for your bank or card provider to process the refund. If more than 15 business days have passed since we approved your return, please contact us at info@boutiquemags.com.

For change-of-mind returns, a 10% transaction fee based on the original purchase price will be deducted. This fee does not apply to items that arrive damaged, faulty or incorrect, or to cancellations made within the EU 14-day cooling-off period.